Posti 📦

improve the digital service experience for Posti's unlogged B2C-customers

INTRODUCTION

The Posti project embarked on a mission to revolutionize the digital parcel delivery experience for unlogged B2C customers in Finland. Focusing on urgent domestic shipments, our team combined UX/UI design, user-centered research, and advanced route optimization techniques. Our goal was to make urgent parcel sending more intuitive, efficient, and transparent, catering to the fast-paced demands of modern users.

MY ROLE

I contributed to the overall design process and oversaw aspects related to product scoping, user flows, wireframes, rapid prototyping, and usability testing.

Additionally, I conducted user research, facilitated co-workshops, and contributed in synthesising research findings to produce viable ideas.

TEAM

2 designers, 2 software engineers

TOOLS

Miro, Notion, Figma

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Page under construction

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New case study coming soon!

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